Cloud Air Pty Ltd Business & Consulting Services · Melbourne VIC

Privacy Policy

Last updated: 1 January 2025

Cloud Air Pty Ltd (ABN 68 703 625 638) is committed to protecting the privacy of every individual whose personal information we collect, hold, use or disclose. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) it contains.

Modern commercial office building representing professional business services

1. Who we are

Cloud Air Pty Ltd provides professional business and consulting services to organisations and individuals across Australia. Our registered details are:

2. The Australian Privacy Principles

The Australian Privacy Principles (APPs) set out standards, rights and obligations in relation to the handling of personal information. As an APP entity, Cloud Air Pty Ltd complies with the APPs when collecting, holding, using, disclosing and otherwise managing personal information. Where this policy refers to personal information, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

3. What personal information we collect

The types of personal information we may collect include:

We only collect personal information by lawful and fair means, and only where it is reasonably necessary for one or more of our functions or activities.

4. How we collect personal information

We collect personal information directly from you wherever practicable, for example when you:

In limited circumstances, we may collect information about you from third parties, such as a person who refers your business to us. Where this occurs, we will handle that information in accordance with this policy and the APPs.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you have consented to the use or disclosure, or the use or disclosure is otherwise permitted by the APPs, such as where a permitted general situation or permitted health situation applies.

6. Direct marketing

We may occasionally use personal information to inform you about services we offer that we believe may be relevant to your business. Every direct marketing communication we send will include a simple way for you to request not to receive further communications, and you may opt out at any time by emailing ceo@cloudair.online. We will action opt-out requests promptly. We do not sell, rent or trade personal information to third parties for their own marketing purposes.

7. Disclosure of personal information

We do not disclose personal information to third parties except:

Where reasonably practicable, we keep personal information within Australia. If we ever need to disclose personal information to an overseas recipient, we will take reasonable steps to ensure that recipient does not breach the APPs in relation to that information, as required by APP 8.

8. Data quality

We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. You can help us by letting us know if any details you have provided to us change, by emailing ceo@cloudair.online.

9. Data security

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices and limiting access to personal information to personnel and service providers who need it to perform their functions.

Once personal information is no longer needed for a purpose for which it may be used or disclosed under the APPs, and the information is not contained in a Commonwealth record and we are not required by law to retain it, we take reasonable steps to destroy the information or ensure it is de-identified.

While we take reasonable steps to protect information transmitted through our website, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information sent to us electronically.

10. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need at least basic contact information in order to respond to your enquiry, provide a quote or deliver services to you.

11. Access to and correction of your personal information

You have the right under APP 12 to request access to the personal information we hold about you, and the right under APP 13 to request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email ceo@cloudair.online with details of your request. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. If we refuse to give you access to, or correct, your personal information, we will provide you with a written explanation of the reasons, and, in the case of a correction request, we will associate a statement with the information noting your claim that it is inaccurate.

12. Making a privacy complaint

If you believe we have breached the APPs or this policy, or if you have any concerns about how your personal information has been handled, please contact us first so we can resolve the matter:

Please include as much detail as possible about your concern. We will acknowledge your complaint promptly and aim to provide a written response within thirty (30) days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to make a further complaint. The OAIC is the national regulator for privacy matters in Australia.

13. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function fully without them. Information collected through cookies and analytics tools is used in aggregated, non-identifying form wherever possible.

14. Links to other websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party website you visit.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.

16. How to contact us

If you have any questions about this Privacy Policy, about the way we handle your personal information, or about the services described on our services page, please contact us:

You may also wish to learn more about our firm on the about page, review the areas we serve on the areas page, or read our Terms and Conditions.